Case Study — 60-Day Results

Anni Head Spa captured

$11,185

in attributed revenue in 60 days.

Here are the receipts.

After-hours captures

8 leads

$4,611

Avg response time

<1 min

vs. industry avg 47 min

Drafts approved as-is

70%

no edits needed

No-shows prevented

2 saves

$986

Revenue breakdown

After-hours lead captures

$4,611

Reactivations

$1,370

No-show prevention

$986

Membership saves

$3,588

Payment recovery

$420

Waste avoided

$210

Total attributed

$11,185

The receipts

💬SMS

Texted at 9:14 PM asking about Botox pricing

$450

Della responded in 45 seconds with service details and booking link. Booked a $450 appointment the next morning.

9:14 PM — Inquiry received→9:14 PM — Response sent (45s)→Next day — Appointment booked

📞Phone

Called at 7:02 PM, no answer (after hours)

$536

Auto-text sent 8 seconds after the missed call. Booked a $536 consultation within 24 hours.

7:02 PM — Missed call detected→7:02 PM — Auto-text sent (8s)→Next day — Consultation booked

🛡️Retention

Requested Tier 2 membership cancellation

$3,588

Della intercepted with a personalized retention offer. $3,588 in lifetime value saved.

Cancellation request received→Retention offer sent within 2 minutes→Membership retained

“[Anni's quote will go here — Nate is collecting this]”

Anni Head Spa

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